Effective: 27 September 2026
1. Who makes refunds
1.1 Subscriptions to the HypeLead service (the “Service”) are sold by Stripe as merchant of record under Stripe Managed Payments. The purchase appears as “Sold through Link”.
1.2 This policy is ours: it sets out when we give refunds. The refund itself is carried out by Stripe, using the same payment method you used.
1.3 Ask us for a refund at info@hypedigitaly.ai. You can also ask through Link support, which may refer you to us.
1.4 The Service is run by HypeDigitaly s.r.o., company ID (IČO) 17665655, registered office Velká Hradební 2800/54, 400 01 Ústí nad Labem, Czech Republic.
2. Cancelling a subscription
2.1 You can cancel your subscription at any time in the app under Settings, Billing. You do not need to write to us or give a reason.
2.2 Cancellation takes effect at the end of the paid period (month or year). Until then you can keep using the Service, and no further payment is taken.
2.3 Until the end of the paid period you can undo the cancellation and resume the subscription.
2.4 After the subscription ends, data is kept for 30 days so that you can export it. We then delete it under the Terms of Service.
3. Trial
3.1 The app shows the length and scope of the trial before it starts.
3.2 A trial becomes a paid subscription only if you added a payment card for it. In that case the card is charged automatically at the end of the trial for the price of the chosen plan.
3.3 If you cancel the trial before it ends, we charge nothing.
3.4 We send you an email reminder before the first charge.
4. When we give refunds
4.1 Consumer withdrawal. If you are a consumer, you can withdraw from the contract within 14 days without giving a reason, as described in section 15 of the Terms of Service. If a trial became a paid subscription, a new 14-day period runs from the day of the first charge. We refund the amount paid, less a proportionate part for the time you had the Service and for the Credits you used.
4.2 Unused purchased Credits. Where the Service offers extra Credit packs and you cancel your subscription, we refund unused purchased Credits. Instead of a refund, you can still use them for 30 days after the subscription ends.
4.3 Wrong charge. If you were charged twice, by mistake, or after cancelling in time, we refund the charge in full.
4.4 Termination by us or because of changed terms. If we end the contract without a breach on your part, or if you terminate it because of a material change to the Terms of Service or the price, we refund the proportionate part of the prepaid period.
4.5 Defects in the Service. If the Service does not work as it should and this cannot be fixed, you are entitled to a reasonable discount or a refund under the law.
5. What we do not refund
5.1 Apart from the cases in section 4, we do not refund payment for a period that has already started, even if you cancel during it. You keep the Service until the end of the paid period.
5.2 Unused Credits from the plan’s monthly allowance expire at the end of the period and are not refunded.
5.3 This section does not limit your statutory rights.
6. How to ask for a refund
6.1 Write to info@hypedigitaly.ai from your account email. Give the workspace name, the payment date and the reason for your request.
6.2 We handle the request without undue delay. If we approve it, we ask Stripe to make the refund. For a consumer withdrawal we refund no later than 14 days after we receive the withdrawal.
6.3 How quickly the money appears in your account depends on Stripe and your bank.
6.4 Before you dispute a payment with your bank, please contact us first. We can resolve most cases faster directly.
7. Consumer rights
7.1 If you are a consumer, your statutory rights apply alongside this policy and this policy does not limit them in any way.
7.2 You can resolve a dispute out of court with the Czech Trade Inspection Authority (Česká obchodní inspekce, www.coi.cz) or in court.
8. Changes
8.1 Each version of this policy has an effective date and stays available at a permanent link. Changes follow section 24 of the Terms of Service.